At this time of the year, we start to think about the new year – and this also means the future of customer service.

In the ever-evolving landscape of the food and beverage industry, customer service stands as the cornerstone of your success. From the integration of cutting-edge technologies to cater to the modern diner’s evolving preferences to a deepened commitment to sustainability and social responsibility, let’s take a look at the different customer service areas that can be evaluated (and possibly improved).

Restaurant Customer Service Trends

1. Embracing Technology

When it comes to the future of customer service , it is undeniably intertwined with technology. From online reservations and digital menus to contactless payment options, restaurants are leveraging tech solutions to enhance the overall dining experience.

Automated reservation systems (i.e. OpenTable), mobile apps, and smart ordering platforms (i.e. Toast) empower your guests with convenience. At the same time, these types of technology allow your team to streamline operations and focus on delivering exceptional service. For anyone that has worked the front of a restaurant, you are definitely going to appreciate the reduced reservation calls and ease in scheduling.

2. Personalization Beyond the Plate

Once your guests are in the door, the customer service really begins. And it goes beyond the mere act of serving meals. Personalization will become a guiding principle. With a few extra steps, restaurant owners and managers leverage data analytics to understand their patrons on a deeper level.

From guests’ favorite dishes to preferred seating arrangements, anticipating and meeting individual preferences will be the new standard. As a sometimes restaurant guest yourself, imagine a dining experience where the ambiance, menu suggestions, and even the music are tailored.

3. Sustainability and Social Responsibility

Today’s diners are very conscientious about their meal options – and will only continue to be more mindful of their culinary options. Along with more sustainable grocery options, they also thinking about the restaurants they visit. With so many establishments around (especially in our area!), it is important to understand the landscape. What are other venues doing? Are they showcasing their sustainable options, their social responsibility, etc.?

From eco-friendly packaging to locally sourced ingredients, discover new ways to engage in practices that align with your environmental and ethical values.  Then, provide transparent communication about your sustainable initiatives; the messaging will not only resonate with patrons but also contribute to a positive and responsible brand image.

4. Customer Satisfaction and Instant Resolution

In any industry, feedback is welcome. Unfortunately, it can also be stressful. One misunderstanding, one undercooked plate….and there it is – a dreaded, less than stellar customer experience review. And while you do your best to make things ‘right’, it is understandable why a diner may want to share their honest experience with others.

Between social media and technology, restaurant-goers have an even louder voice, thanks to the integration of real-time feedback mechanisms. Restaurants should leverage technology to collect instant feedback. This allows them to address concerns promptly and enhance the overall dining experience. Two-way communication not only fosters a sense of transparency but also enables restaurants to continuously evolve based on direct input from their patrons.

Your Customer Service Team

When implementing any customer service updates, it is important that these changes are properly communicated with your entire team. If possible, try to hold a department meeting to discuss these changes. Smaller groups tend to foster a  more relaxed atmosphere so your team members feel open to asking questions.

Through these discussions, it is important to remind everyone that we are a client-facing industry  – and that the customer always knows best. On a stressful day, it can be easy to lose sight of the main goal. However, your team wins as a team.

Positivity starts from the top. Owners and managers that treat both their employees and diners with respect truly reflect a positive environment. And with the right team, you should expect less employee turnover.  After all, it is hard to leave a place where you love what you do and who you work with. People like seeing other people being treated well; it really resonates -especially with other team members. Ideally, employees would like to work with a team they can be proud of. Is it time to revisit your team communication?

 Future of Customer Service 

The future of customer service in the restaurant industry is exciting! By embracing technology, prioritizing personalization, championing sustainability, fostering real-time feedback, and improving the customer journey, restaurants can elevate their service standards.

As we navigate this transformative era, one thing remains certain: the heart of exceptional dining experiences will always be the commitment to delight, surprise, and exceeding customer expectations for every guest that walks through the door. Bergen Linen looks forward to supporting you through your next chapter.

Request a quote today.

Planning for a New Year and a New Strategy

Yes, it’s time for a new year and a new strategy. While the holidays can lead to a hectic schedule, this is actually the ideal time to start looking at what we can be doing better. It is also a good time to make sure you are happy with the vendors you are working with.

You don’t have to settle. No, it’s true.

At Bergen Linen, we listen to our prospective clients and actual customers. It’s  how we continue to be a different type of linen and uniform provider. Wonder why we’re different? Here’s the Bergen Linen difference.

Whether you are ordering a special party linen request or it’s your weekly order, you should feel confident that your linens will be delivered on time. And when they are delivered, your team does not have to inspect each item. That’s our job. Our team inspects all linens prior to being delivered to your business so you don’t have to.

Additionally, we understand that a linen provider’s efforts go being delivery quality linens and uniforms. It is also about communication, transparent billing, and simply great customer service. Your team and guests deserve the very best.

In the new year, you should start off on the best foot possible. Choose vendors who keep you in mind.  Linen services can be affordable – and worth the money. It is all in who you trust. You can trust Bergen Linen to be the best value around. Call (800) 789-8115 or email our team at info@bergenlinen.com. And don’t forget to follow us on Instagram. We love to give community friends support on social media.

Waist aprons are ideal for many restaurants and catering venues. Due to their versatility, this kitchen and server essential is ideal for so many reasons.

These durable aprons shield uniforms and chef wear from stains, spills, and other kitchen mishaps. In addition, they contribute to a well-polished and professional appearance; this is beneficial to both front-of-house and back-of-house teams.

Request a quote today.

The Mighty Waist Apron

With various styles and colors available, these waist aprons provide an opportunity for branding and cohesion to further compliment your restaurant’s aesthetic.

Additionally, the optional pockets serve as convenient storage for bar mops, pens, order pads, and more. 

Quick Facts

• Range from 11” to 34” long
• Practical secure waist ties
• Typically polyester or a cotton blend
• Quality stitching for durability
• With or without pockets available

In the hospitality industry, restaurant aprons are indispensable in the culinary world. As you may have guessed, waist aprons start fittingly…at the waist*. While they do not offer any upper body coverage, this style is still very popular in many dining spaces. Of course, Bergen Linen offers a wide range of aprons, server wear, and chef uniforms as well. 

*Medium and longer waist apron styles (also called bistro aprons) are often worn by chefs. While maintain their status with their chef coat, they can protect their pants from splash

Discover all the expert corporate event planning tips on how to plan a corporate event so you can stop stressing – and not miss a detail.

As your dedicated partner in crafting flawless corporate events, Bergen Linen understands how one of these gatherings can serve as a powerful platform for networking, knowledge exchange, and brand promotion. They are also a perfect way to ring in a holiday or other special occasion! 

Impeccable table settings and decor play a pivotal role in defining a polished experience. This guide is designed with you in mind. Allow us to equip you with the essential insights and tips needed to plan and execute your corporate event. 

Types of Corporate Events

Before any planning starts, there are two defining factors you must need to know: 1) the type of event (event objective) and 2) the budget. 

When it comes to a business, there are plenty of reasons to gather so let’s take a look at some of these types:

1. Conferences: Business conferences are large-scale events that bring industry professionals together; the main goal can intended for networking, education or collaboration. Often, these events feature keynote speakers, workshops, and panel discussions. Attendees look forward to learning and sharing industry insights with one another.
2. Seminars and Workshops: For a more intimate gathering, a company may host a seminar or workshop. They are designed for in-depth training, skill development, and ongoing training. These types of events provide an excellent platform for professionals to enhance their expertise in specific areas and are often led by subject matter experts.
3. Product and Service Launches: If a company is launching a new product or service, a launch event can be a real game changer. At this event, products and/or services are showcased to an audience (and hopefully, press!) with the intention in generating buzz and excitement. Attendees may include target market, press, potential investors, etc.
4. Annual General Meetings (AGMs): A more formal gathering (and sometimes less fun) is an AGM. Here, a company communicates financial results, strategic plans, and corporate governance matters to shareholders. These events are the perfect place to provide transparency and forecasting with company stakeholders.
5. Employee Appreciation Events: Employee appreciation events are probably the most fun parties a company can host. Think awards ceremonies, team-building outings, milestone celebrations, and holiday parties! It’s the perfect way to recognize and celebrate the hard work and dedication of employees. Besides being a bit more laidback and fun, they also promote a positive work culture and boost morale.
6. Networking Mixers: A networking mixer can be part of a larger event such as a conference. Or it can be a smaller standalone event. Attendees can connect, exchange ideas, and explore potential partnerships. 

How to Plan a Corporate Event and Make It a Memorable Experience

Now that you have the type of event defined and some type of realistic budget, it’s time to start planning! And whether you are a corporate event planner or appointed to the event planning team, there is still the question of, “Where to start?”.

 From selecting the right linens to coordinating seamless setups, we are here to support your vision and ensure that your guests are met with an environment that speaks volumes about your commitment to excellence. First things first, you wanted to know where to start. Well, it all starts with a helpful checklist (or two).

Pre Corporate Event Planning Checklist

And the countdown to your corporate event has begun. By working your way down our pre-event checklist, you can be assured that nothing is left to chance. From defining your objectives and budget to finalizing logistics, these check points will help you stay organized and prepared every step of the way.

This is a good time to share with you the ugly truth. As with any large gathering, things may not go as planned. Even with every detail in place, weather or supply chain issues may cause a hiccup. Therefore, you should go into event planning ready to bend or pivot as needed. But for now, let’s think positive. A slight wrinkle isn’t going to throw off your gathering – and you’ll probably be the only one that knows things went a little off plan.

• Event type
  • Decide on type (see above)? Formal, casual, seasonal, etc.
• Budget
  • How much will be needed for vendors and how much can you do with volunteers
• Date and time
  • Breakfast, brunch, lunch, or dinner
• Guest list
  • Create list of your target audience and how to manage RSVPs
  • Once RSVPs are confirmed, you will need to work on seating arrangement
• Corporate Event Venue
  • Choose after a guest list has been determined
• Event theme and branding
  • Define theme and branding elements to include
• Event itinerary
  • Event schedule that includes set-up, teardown, any special speakers or other entertainment
• Permits and licensing
  • If you are new to event designing, be sure to have all the necessary permits and licenses that may be needed OR ask your venue for help with these items
• Vendor research and selection
  • Linen rentals: tablecloths, napkins, runners, overlays, and chair covers
  • Audio-visual equipment: check if additional equipment is needed; this may include technology and wi-fi connection
  • Signage: design and order signage for proper (and professional) branding
  • Name tags and badges: use RSVP list to prepare name tags in advance
  • Promotional items: promo giveaways, printed programs, brochures, and other items should be designed and ordered way in advance
  • Photographer and/or videographer: we can’t stress this enough – hire a professional
  • Parking and transportation: some events may require parking or transportation arrangements
• Registration desk
  • Prepare to have an area for a registration desk that includes materials and staff
• First aid kit/emergency services
  • Depending on the type of event, you may wish to consider having some first aid and/or someone on-hand for any emergencies that my occur 

Corporate Event Planning Setup Checklist

As part of the event planning process, this list will vary and be dependent on the size and type of event. More formal or larger events will end up having a much more detailed breakdown. For now, we’ll provide a few examples for each one to help with your planning process – and maybe give you some ideas. 

• Decorations
  • Floral arrangements and centerpieces
  • Party linen rentals including chair covers, tablecloths, and napkins
  • Branded signage
• Furniture
  • Lounge area – sofa, table, and lounge chair rentals
  • Conference – long tables and chairs
  • All day training session – attendee tables, buffet stations
• Stage and podium
  • Stage, podium and microphone set-up that will go hand-in-hand with your audio-visual set-up
• Step-and-repeat
  • Perfect for product and service launches 
• Audio-visual check
  • Important for any type of event for seamless entertainment or speakers
• Food and beverage
  • Buffet stations, staff for sit-down dinners, bartenders, and actual catering

On-Site Corporate Event Planning

You’re almost there! Using the “Event Setup Checklist” above, you can easily break down what teams are needed. Who should be doing what allows you to delegate so you’re not responsible for EVERYTHING. By selecting professional vendors and amazing volunteers, your event will be in the best hands possible. Make sure they have access to you so things can continue to progress as needed.

• Event staff
  • Define roles and responsibilities from staff to volunteers
• Emergency plan
  • Devise an emergency plan and communication chain
• Speaker, entertainer, and presenter schedule
  • Assign a team member to ensure everyone is prepared and on-schedule
• Registration desk
  • Create a space for check-ins and inquiries
• Feedback
  • Provide a way for attendees to share feedback 

Post Corporate Event Planning Responsibilities

You did it! You’ve hosted a successful event. Sure, there may have been a few stressful moments but it was well worth it. And everyone had a great time. Even though your event has concluded, the work is not quite over. Let’s properly wrap up with these essential tasks. Gathering feedback, reconciling the budget, and saying ‘thank you’ for all those helped along the way should be the main post party planning. 

• Thank you notes
  • Send thank you notes or emails to all attendees and sponsors
• Budget reconciliation
  • Collect and review all receipts and invoices
• Follow-up
  • Read through collected feedback and speak with attendees
  • Follow through with any post-event actions 

Choosing the Color Scheme for Your Corporate Event

 Determining the right colors for a corporate event can be a huge decision. From the marketing material to the decorations, your chosen colors are going to significantly impact your whole event.

When deciding, consider choosing a color(s) that will reflect the nature and event’s objective. Formal business conferences or an AGM will typically incorporate a more classic, sophisticated palette such as navy, charcoal gray or black; these colors effortlessly convey professionalism and trustworthiness. Holiday party? Then, let’s be a little festive. Gold, silver, red, royal blue, and green are great options!

If possible, you can try to align your party palette with your brand colors. However, this may not always be possible or necessary. However, be sure to use your logo to help brand your event; this reinforces brand recognition. We also suggest taking a look at your venue’s existing color scheme, lighting, and time of event. By considering these factors, you’ll be sure to choose the right palette that will resonate with your audience and make for the perfect experience. And fortunately, Bergen Linen offer a wide selection of linen rentals.  There’s a shade or 3 perfect for your next corporate event.

Choosing the Right Vendor

If your new to party planning or working in a different event space, choosing the right vendors can initially feel quite overwhelming. It’s stressful for the right reasons. Choosing the right vendor is a critical decision that will impact your event’s success.

It all starts with research and this can include word-of-mouth referrals. Gather information from your trusted colleagues, online reviews, testimonials, etc. Be sure to select vendors that seem to have a reputation, track record, and experience with the type of event you’ll be hosting. Vendors with a proven history and are familiar with a corporate event’s unique demands will help you along the planning stages.

Review their portfolios. Ask questions. Take note on how responsive and attentive they are. As the event gets closer, you’ll be happy you chose a vendor that acts fast and makes your corporate event a priority. Whether meeting in-person or having a virtual consultation, get a feeling of how you will work together. Are they listening to your needs? Do they seem to understand your unique needs? And if you are confused on any item, are they able to clearly explain in a way that you can make an informed decision?

Ideally, proposals should be detailed. They will outline their services, pricing, and any potential additional fees. While contracts can be text heavy, it is important to read them thoroughly. By reviewing, you will have a clear understanding of their contractual terms such as the cancellation policies, liability coverage, and other important information.

Select vendors that you confidently feel with align their services with your corporate event.

Let’s Start Planning

Hopefully, these corporate event planning tips have made you feel empowered and less stressed. Planning a corporate event demand a meticulous attention to detail.

As a linen provider, we are fortunate enough to work with individuals, event designers, country club F&B directors, and restaurant managers designing special events. We provide a small part of all the elements of a corporate event. However, it is all those elements that come together to make a party a success. So we take this responsibility very seriously. That’s why you will only receive guest-ready table linens, which are sure to impress. We hope we have answered your question on how to plan a corporate event so you can begin planning confidently.